Frequently Asked Questions
Find answers to common questions about our premium apparel and services.
How do I determine my correct size?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
Are your denim products pre-shrunk?
Most of our denim is 'One Wash' to prevent further shrinkage. However, for 'Raw' or 'Unsanforized' items, please expect approximately 5-10% shrinkage after the first wash.
How should I care for my raw denim?
To preserve the indigo and achieve unique fades, we recommend washing as infrequently as possible. When necessary, hand wash cold with a mild detergent and hang to dry.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement to request any changes.
Do you offer international shipping?
Yes, FULLCOUNT ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your materials sustainably sourced?
We are committed to quality and ethics. We use premium natural fibers, including long-staple Zimbabwe cotton, known for its durability and sustainable harvesting practices.